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Posted on December 9, 2016 By

Uses of Speech Recognition Software There have been major developments in the field of technology. In just a few years, several innovations have been made to help ease operation and work in a number of areas. When it comes to technological advancements there are practically no limits. Computers are today so tiny and portable such that each person can afford to move around with one. Computers are different, and each one is used for a particular purpose. Since software is the language that runs all computer programs and functions, many different kinds have come up. Speech recognition software has come in quite handily to help drive the purposes of these computers and make work a lot easier. Below are some of the uses of the speech recognition software. Replaying Of Information When working with clients, one ought to consider their needs first, especially when it comes to information access. In an effort to facilitate self-service to clients, some businesses use speech recognition software to improve the client’s experience. This form of technology works well in a situation where clients do not want to speak to a live operator. The voice recognition technology enables clients to input simple information such as their names, account numbers, and their needs. All this is made possible without having to talk to a real person.
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The technology make it possible for the user to come up with written information through speech recognition. It is very efficient because the software has the ability to produce the information very quickly. Instead of having an individual type all the information using this method helps you safe on time because it is faster. Due to the heavy tasks that require transcription in large organizations such as legal companies, this technology is normally used. It helps organizations save time because it’s fast and efficient, and it also helps them save money because they don’t have to hire people to type the work. Enables Call Steering In an organization, the use of speech recognition can facilitate the steering of calls to the right departments. It becomes very frustrating when a caller has to be put on hold to get through to the right office or department. Speech recognition has the ability to find out what a call is about, take the client through any form of security checks, and then transfer the call to the appropriate destination. Giving Computer Commands Several computers are today capable of accepting certain commands to open or close applications thanks to speech recognition. This is a great feature that can help if one is performing a number of tasks, or for those who are disabled. For example, GPS machines in cars have speech recognition software that help the driver to say where they are going and the vehicle will direct them. This technology is also used in mobile phones to make calls and other interesting things done using virtual assistant apps.

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